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April 2010

I SOOO understand how you feel just in a different...

7 years ago 17 Views No comments
I SOOO understand how you feel just in a different way. We've had a few record months in a row which is GREAT but I ALWAYS feel so bad when I run out of things that I know my customers want and need. Your honesty and open communication take away any frustration that would ever arise in a backorder situation so no worries. You are doing an awesome job as always and I CAN'T WAIT TO GET MY YELLOW RUFFLEBUTTS. :)

your doing a great job! it will be a surprise whe...

7 years ago 17 Views No comments
your doing a great job! it will be a surprise when things get here for us, FUN!

Finally, no more backorders!

7 years ago 15 Views No comments
Okay, so I thought this day was in the horizon weeks ago, but it seems to have been one thing after another, topped off with the volcano that put a halt to flights everywhere. According to the tracking numbers, by very early next week, we should not have ANYTHING on back order!! This is so exciting!

To be honest, this situation with products selling out faster than we could keep up was a big struggle for me personally. I always try to stay on top of our production, as that is my job, and I truly feel horrible when our customers have to wait for weeks to receive something that they have ordered and are anxiously awaiting. I know that feeling as a mom, when I order something online for Aubrey, and then I look forward to it arriving more than I ever did anything I purchased for myself. And, I feel even worse, when are expecting products to arrive one week and then for many reasons (factory delays, and more often than not, shipping delays), have to ship even later than we expected. As a business owner, I have to accept that there are some things I can personally control, and some things I can not. I have also learned from this experience that there are other things that I can do to prevent some things from happening that I can not control. I am learning as I go, even 3 years in, and we are only going to continue to improve. If you are not getting better, you are going no where, right?!

Last week, the FedEx tracking information all showed that the products should be at our office by Monday Monday morning, only 3 boxes showed up, with the other 24 stuck somewhere at the Memphis hub, according to them. I am getting used to this process by now, but sometimes I just wish things would happen as promised. We are crossing our fingers for more to arrive tomorrow morning, to get more of these back orders en route and on those little diaper-naked booties!

If you are one of our EXTREMELY patient customers, awaiting a back ordered item, please let me take this opportunity to thank you, sincerely, for your patience and understanding as we get in these products. We have been so blessed to watch our business grow and to have more and more adorable little ones enjoying our ruffles. We truly could not do it without you, and your support does not go unnoticed. Here is my promise to you...we are doing everything we can possibly do to get in these back ordered products and get them out to you. And, we are trying to be as proactive as possible to keep items in stock ready to be ordered at your convenience. Thanks, as always, for your business!