We want to make it easy!
We've done everything possible (well everything we thought of at least!) to make it as easy as possible to shop with us online. Each page is equipped with a search bar (see top right corner), navigation bar (look left!), as well as our main category bar (look up!) in order for you to easily find what you'd like. Simply browse around, add something(s) to your cart and checkout. We've also included a handy Size Chart button on each products page that will give you more information for the fit of each item. If you need additional assistance, please don't hesitate to contact us, we love talking on the phone!
We ship orders via the US Postal Service or FedEx with rates for each of the services calculated at checkout by weight. All orders are sent from Grapevine, TX. An email will be sent to you when your shipment leaves our offices, inclusive of a link with tracking information.
- What shipping and delivery methods do you use?
Our Same Day Shipping is for any in stock, non personalized orders placed before 1pm CST thru our website Monday-Friday (excluding holidays). Should you need expedited delivery, weekend delivery, or other help, please contact us. **NOTE: Items from both RuffleButts and RuggedButts can be placed at the same time with no additional charges!
|Shipping Method||Total Delivery Time*|
|USPS First Class Mail||3-7 business days|
|USPS Priority Mail||2-4 business days|
|FEDEX 2DAY†||2 business days|
|FEDEX Overnight†||1 business days|
|USPS International First Class||5-18 business days|
|USPS International Express||3-6 business days|
|*Once order is shipped|
† FEDEX does NOT include Saturday and Sunday as business days
- What is Same Day Shipping?
Orders placed before 1pm CST, Monday - Friday (excluding Holidays), will usually ship the same day (please add 3-5 business days for your order if it contains any personalized items). Occasionally, during large promotional events, there may be an additional delay of 1-2 business days.
- International Duties and Taxes:
Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.
- International Shipping Times:
Packages shipped using USPS International First Class Mail can take anywhere between 5 and 18 business days, and sometimes longer.
- International Tracking numbers
Tracking is not available with International Standard service. USPS provides a package ID # that can be used to see when the package left the US, but unfortunately isn't required to be scanned while the package is in transit.
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Our home office is in Grapevine, TX and we are required to collect sales tax of 8.25% for all orders shipped within Texas. Wholesale stores are required to submit a valid, state-issued Resale Tax Certificate in order to not be charged state sales tax. Please consult your local laws if you're unsure if you owe taxes on your purchase if we do not collect it at checkout.
- What is your sales tax policy?
Colorado purchasers: Sales or Use Tax is due on certain purchases and the state of Colorado may require you to file a Sales or Use Tax Return.
Oklahoma purchasers: Because we do not have a physical location in Oklahoma, RuffleButts is not required to, and does not, collect Oklahoma sales or use tax. Your purchase, however, is subject to Oklahoma use tax unless it is specifically exempt, and you therefore must report and pay the applicable tax either (a) in connection with your Oklahoma individual income tax return [Form 511] or (b) by filing a consumer use tax return [Form 21-1]. Copies of those forms and instructions for completion, as well as information as to exemptions that may apply, are available on the Oklahoma Tax Commission website at www.tax.ok.gov. Please note that your purchase is not exempt merely because it was made over the Internet.
South Dakota purchasers: Because we do not have a physical location in South Dakota, RuffleButts is not required to, and does not, collect South Dakota sales or use tax. Your purchase, however, is subject to South Dakota use tax unless it is specifically exempt, and you therefore must report the purchase and pay the applicable tax, using the South Dakota use tax form. A copy of that form and instructions for completion, as well as information as to exemptions that may apply, are available on the South Dakota Department of Revenue and Regulation website at www.state.sd.us/drr2/businesstax/bustax.htm. Please note that your purchase is not exempt merely because it was made over the Internet or by phone.
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As part of the checkout process any order requires entering a valid email address. We send an order confirmation email immediately following verification of valid payment for your order. As soon as your order ships, another email will be sent inclusive of package tracking information for your item(s).
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- How will I know if my order is confirmed?
We know that it can sometimes be tough purchasing things sight unseen, so we are making it super easy by giving you guaranteed satisfaction. Buy it, like it, hooray! Buy it, and it doesn't work, no problem.
- What is your return and exchange procedure?
We stand behind our products 110%, and we mean it. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back for an exchange or refund. The only thing we ask is that you contact us to let us know about your problem within 30 days of your order and then send it back.
We do have a few requirements, just to be fair - We're happy to take back unworn/unwashed item(s) and they cannot be personalized. This means the tags still have to be attached, it can't have stains, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping, and then we'll cover everything from there. See, shopping from the comfort of your home can be a win all the way!
We do recommend selecting an insured mail service; we are not responsible for items that we do not receive. Packages must be prepaid by you; COD deliveries will not be accepted. Please send your return/exchange package back to:
ATTN: Exchange OR Return
4055 Corporate Drive, Suite 200
Grapevine, TX, 76051
Unfortunately, we cannot refund original or return shipping fees. Refunds are only issued to the credit card / PayPal account used when the order was originally placed if within 30 days.
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- What payment types to you accept?
Please make sure the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed. If your order still runs into an error during checkout, please consider using a PayPal account to complete your transaction. Also, please note that for each denied attempt to purchase on our site, you may see a corresponding pending transaction on your online bank statement. These pending transactions, however, do not affect your account balance and will be dropped within a few business days. If you are unsure your payment went through, please contact us for billing assistance.
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- What happens if there's an error at checkout?
Backordered items will ship at no additional shipping cost once they are available in stock. As a courtesy, you will be contacted by our customer service department to see if you would like to add any additional items to your order prior to your backorder being shipped.
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- What does it mean if something is on backorder?
While we try to make every effort possible to make our customers happy, and love all the color suggestions that you have given us over the years, we are currently unable to make custom color combinations to order. If you have a specific color that you would like to see, please post a comment on our Facebook Page, where our design team checks often to see what our customers are looking for. We cannot do this with out all of your wonderful suggestions, so just because you don't see your perfect color combination now, does not mean we are unwilling to make it eventually.
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- Do you make custom color combinations to order?