Shipping
We strive to ship all orders placed before 2PM EST Mon-Friday the SAME DAY. Orders containing personalized items take 6-9 extra business days to embroider and ship in full. Occasionally, during large promotional events, there may be an additional delay of 2-3 business days.
Please check our SHIPPING POLICY for further information on processing/transit times.

Returns
Buy it, like it, hooray! Buy it, and it doesn't work, no problem, you have 30 days to return it. Please check out our RETURN POLICY for more information.
*Please note that personalized items, because they're custom embroidered in -house just for your little cutie, are not eligible for return/exchange.

We strive to provide a 100% Happiness Guarantee! We realize shopping online can be challenging and we're here to help! Our Customer Service Team is happy to answer any questions you may have pre-purchase and to quickly process any returns or exchanges if something doesn't work out exactly as you hope!