We want to make it easy!
We've done everything possible (well everything we thought of at least!) to make it as easy as possible to shop with us online. Each page is equipped with a search bar (see top right corner), navigation bar (look left!), as well as our main category bar (look up!) in order for you to easily find what you'd like. Simply browse around, add something(s) to your cart and checkout. We've also included a handy Size Chart button on each products page that will give you more information for the fit of each item. If you need additional assistance, please don't hesitate to contact us, we love talking on the phone!
What shipping and delivery methods do you use?
We ship orders via the US Postal Service or FedEx with rates for each of the services calculated at checkout by weight. All orders are sent from Flower Mound, TX. An email will be sent to you when your shipment leaves our offices, inclusive of a link with tracking information.
|4-8 business days
|3-6 business days
|2-4 business days
|2 Business Days
|2 business days
|Next Business Day
|1 business day
|USPS First Class International
|5-18 business days
|USPS Priority Mail International
|6-10 business days
|USPS Priority Mail Express International
|3-6 business days
|* Not all methods available on all orders
|** After order is shipped
*** Please note we are making some system upgrades to better assist our customers which may cause an extended delay in processing times. We will be sending out updates if you may be impacted. Feel free to contact our Customer Love Team directly if you have any questions or concerns! ***
What is your sales tax policy?
Our home office is in Flower Mound, TX and we are required to collect sales tax of 8.25% for all orders shipped within Texas. Wholesale stores are required to submit a valid, state-issued Resale Tax Permit and Exemption Certificate in order to not be charged state sales tax. Please consult your local laws if you're unsure if you owe taxes on your purchase if we do not collect it at checkout.
Depending upon our state-by-state nexus, RuffleButts may or may not collect sales tax. Sales taxes (if any) will be calculated during checkout and are determined based upon the address where your item(s) are shipping TO.
How will I know if my order is confirmed?
As part of the checkout process any order requires entering a valid email address. We send an order confirmation email immediately following verification of valid payment for your order. As soon as your order ships, another email will be sent inclusive of package tracking information for your item(s).
What is your return and exchange procedure?
We know that it can sometimes be tough purchasing things sight unseen, so we are making it super easy for you. Buy it, like it, hooray! Buy it, and it doesn't work, no problem. We stand behind our products 110%, and we mean it. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back for an exchange or refund.
We do have a few requirements, just to be fair - We're happy to take back unworn/unwashed item(s) and they cannot be personalized. This means the tags still have to be attached, it can't have stains, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping and include a note in the package with your order number stating if you'd like a refund or an exchange. Then, we'll cover everything from there. See, shopping from the comfort of your home can be a win all the way!
We do recommend selecting an insured mail service; we are not responsible for items that we do not receive. Packages must be prepaid by you; COD deliveries will not be accepted. Please send your return/exchange package back to:
ATTN: Exchange OR Return # [your Order ID]
281 International Parkway
Flower Mound, TX 75022
Unfortunately, we cannot refund original or return shipping fees. Refunds are only issued to the credit card / PayPal account used when the order was originally placed if within 90 days.
Please note that Outlet items are final sale only with no returns or exchanges, as detailed on the product page. You can read more about our Outlet item disclaimer.
We strive to process all incoming returns / exchanges within 1-2 business days of receipt. Our customer service team will send you an email after processing, and if it's not an even monetary exchange, you'll also receive a separate email regarding funds due to / from you.
What payment types to you accept?
What happens if there's an error at checkout?
Please make sure the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed. If your order still runs into an error during checkout, please consider using a PayPal account to complete your transaction. Also, please note that for each denied attempt to purchase on our site, you may see a corresponding pending transaction on your online bank statement. These pending transactions, however, do not affect your account balance and will be dropped within a few business days. If you are unsure your payment went through, please contact us for billing assistance.
What does it mean if something is on backorder?
There are a handful of times where you'll see items on BackOrder. These are typically new styles that have not yet arrived, or temporary out of stock situations. Orders placed that include a BackOrdered item that is within 5 business days of arrival, your shipment will be held until we receive the item and your order will be shipped in full. If the BackOrdered item is expected to arrive greater than 5 business days from your order date, the BackOrdered item will ship separately as soon as we receive it, at NO additional charge to you!
Do you make custom color combinations to order?
While we try to make every effort possible to make our customers happy, and love all the color suggestions that you have given us over the years, we are currently unable to make custom color combinations to order. If you have a specific color that you would like to see, please post a comment on our Facebook Page, where our design team checks often to see what our customers are looking for. We cannot do this with out all of your wonderful suggestions, so just because you don't see your perfect color combination now, does not mean we are unwilling to make it eventually.
Discounts / Promotions / Markdown Information
We reserve the right to mark items down either temporarily or permanently. These markdowns may or may not come with qualifications/restrictions and may or may not require the use of a coupon code. Items purchased before the markdown/promotion/discount are not eligible for retroactive application of the markdown. Some markdowns require the use of a discount code and only one code may be applied to any order - please use the code that gives you the best deal! Promotions that reduce order SUBtotals under our $59.00 Free Shipping threshold may not be eligible for Free domestic shipping. Please contact our customer service team if you have any questions regarding a past or current promotion.
What is your Outlet Disclaimer?
We are very excited to pass along this incredible discount, but to make sure you are 100% satisfied with your purchase, we want to be sure we are very clear on our definition of OUTLET.
These items are considered damaged or defective. Reason include: broken threads, unraveling embroidery, small stains, missing stitches, tiny holes, incorrect sizing, snags, etc. The dye lot and fabric may also vary from our current productions. The garment is still super cute and wearable, but will have something that classifies it as 'damaged' at our high quality standards. These items are all FINAL SALE and available while supplies last.
1 (704) 825-8811
Mon - Fri. 9:30am - 6:00pm EST
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