Frequently Asked Questions

Common Questions

Fit, Sizing & Care

What size should I buy?

Industry standard for baby apparel is to use age as the size, but it is important to measure your child as it is possible to have an older child that still needs a smaller size, or conversely a younger child that needs to size up. For example, a baby that is 14 months may still be wearing size 6-12 months given his or her measurements. If your child's measurements fall into two different sizes between weight and length (i.e. 24 lbs and 32'') then it is best to size up to ensure a better fit. On each product page there is a sizing chart that matches the product. You can also get a feel for sizing by visiting our sizing chart page.

 

Help, I still can't decide!

We know, it's definitely not easy! The safest answer is to order the larger size - kids never seem to shrink and it's always easier to store an item for a bit than to have to return or exchange it. We're happy to have you call us at (704) 825-8811 and we'll help talk you through any specific item - and even break out a measuring tape if necessary!

 

How do I care for my swimsuits?

We want you to get the most wear out of your RuffleButts suits! Click here for tips on how to keep them looking their very best.

 

Can I purchase a rash guard top in one size and the bottom in another size?

Our rash guards are sold as sets and the pieces cannot be purchased individually. In cases like these we recommend sizing up to the bigger size that is needed.

 

What is UPF 50+ Protection?

Fabric sun-protection innovation and independent third-party testing ensures our sun-protected fabrics are UPF 50+. UPF is a broad-spectrum UVA and UVB measure for fabric, and it rates the amount of UV radiation that penetrates a fabric and reaches the skin. A garment with a UPF of 50 only allows 1/50th of the UV radiation falling on the surface of the garment to pass through it.

Wearing UPF 50+ protective clothing does not block the sun entirely. Although it’s tremendously beneficial for creating a barrier against UV rays, no protection method is 100% sun-proof. We do recommend SPF sunscreen lotion in conjunction with UPF clothing and swimwear.

 

Embroidery

How do I enter my child’s initials to be embroidered?

We ask that you enter their initials in First, Middle, Last order on the website and then our embroidery team will switch it to First, Last, Middle order for a traditional monogram. When you enter the initials in this order, there will be an example displayed to the right showing you how it will be embroidered. You will be asked to confirm this before placing your item in your cart. In your cart, the letters will show how the monogram will be embroidered.

 

Do you have more than 1 monogram font option?

Only have one monogram option is available per style. The font style that is showcased on the pictures of the item will be the same font the item will be embroidered in. The block letters that appear when entering the initials are to show initial placement only.

 

What is the embroidery process?
Our embroidery is done with Trilobal Polyester thread and is machine stitched. Each monogram is backed by a tear-away stabilizer to provide stability and to protect the fabric when being stitched and is removed after the embroidery is sewn. We also use a sheer backing while embroidering to ensure that the monogram will keep its shape with the fabric and provide comfort for your child.

 

Promo Codes & Store Credit

How do I find and apply my store credit?

Once you’re logged into your account and are ready to complete your order simply proceed to checkout. Your store credit will be located under the payment options and all you have to do is check the box to apply it to your order.

 

Can I use more than one promo code on my order?

Only a single coupon code may be applied to each order. We typically suggest testing which code generates the greatest savings and use that one to get the biggest bang for your buck. We certainly hope you enjoy the savings and greatly appreciate your business!

 

Do you offer price adjustments?

Sale prices, coupon codes are not valid on prior purchases, gift cards/certificates, taxes or shipping. Offers are not allowed to be combined with any other sale, promotion, discount, code, coupon and/or offer.

 

My New Customer 20% off coupon code won’t work!

Please double check the code against the one that was sent to you via email. (We have found the easiest way to apply codes is to copy and paste them straight from the email you received). Make sure the full coupon code is being entered and confirm number 0's or the letter O's in your code are entered correctly. Contact our customer love team at love@rufflebutts.com or (704) 825-8811 for any further assistance! If you have found a coupon code floating randomly in cyberspace then chances are it has expired and is no longer valid. Be sure to sign up for our newsletter (signup located at the bottom of each page on the website) for all the future sales and coupon offers! This code cannot be applied to sale or outlet items.

 

Other Common Questions

Can I talk to a real, live person?

Absolutely! Our Customer Love Team is here to help you from 9:30am - ~6:30pm EST Monday through Friday. Our super simple phone system only requires you to hit 0 to reach them. Just give us a call at (704) 825-8811.

 

Do you make custom designed items?

We do not. All items come as you see them on the site, with the exception of items that can be personalized.

 

How do I become a Wholesale Customer?

We're so glad you found us! The next best step in opening a wholesale account with us is to complete our online wholesale application here where you can apply in only a few minutes.

After doing so a member of our business development team will reach out (typically the next business day) to discuss next steps. We're excited to get you started!

 

Do you have stores that sell RuffleButts?

Absolutely! You can locate your nearest boutique here. Simply type in your zip code and the miles you are willing to travel to find a boutique near you.

 

What is your Privacy Policy?

We absolutely respect and protect the privacy of our visitors and customers alike. Our full Privacy Policy is available here.

Ordering Information

We want to make it easy!

We've done everything possible (well everything we thought of at least!) to make it as easy as possible to shop with us online. Each page is equipped with a search icon (see top right corner) as well as our main category bar (look up!) in order for you to easily find what you'd like. Simply browse around, add something(s) to your cart and checkout. We've also included a handy Size Chart button on each products page that will give you more information for the fit of each item. If you need additional assistance, please don't hesitate to contact us, we love talking on the phone!

FAQs

What shipping and delivery methods do you use?

We ship orders via the US Postal Service or FedEx with rates for each of the services calculated at checkout by weight. All orders are sent from Flower Mound, TX. An email will be sent to you when your shipment leaves our offices, inclusive of a link with tracking information.

Shipping Method*

~Delivery Time**
FREE Shipping 4-8 business days
Standard 3-6 business days
Express 2 business days
FedEx - Standard Overnight 1 business day
* Not all methods available on all orders  ** After order is shipped

 

  • What is Same Day Shipping?
    Orders placed before 2pm EST, Monday - Friday (excluding Holidays), will usually ship the same day (please add 7-10 business days for your order if it contains any personalized items). Occasionally, during large promotional events, there may be an additional delay of 1-2 business days.
  • International Duties and Taxes:
    Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.
  • International Shipping Times:
    Packages shipped using USPS International First Class Mail can take anywhere between 5 and 18 business days, and sometimes longer.
  • International Tracking numbers
    Tracking is not available with International Standard service. USPS provides a package ID # that can be used to see when the package left the US, but unfortunately isn't required to be scanned while the package is in transit.

 

 

What is your sales tax policy?

Our home office is in Flower Mound, TX and we are required to collect sales tax of 8.25% for all orders shipped within Texas. Wholesale stores are required to submit a valid, state-issued Resale Tax Permit and Exemption Certificate in order to not be charged state sales tax. Please consult your local laws if you're unsure if you owe taxes on your purchase if we do not collect it at checkout.

Depending upon our state-by-state nexus, RuffleButts may or may not collect sales tax. Sales taxes (if any) will be calculated during checkout and are determined based upon the address where your item(s) are shipping TO.

 

How will I know if my order is confirmed?

As part of the checkout process any order requires entering a valid email address. We send an order confirmation email immediately following verification of valid payment for your order. As soon as your order ships, another email will be sent inclusive of package tracking information for your item(s).

 

What is your return and exchange procedure?

We know that it can sometimes be tough purchasing things sight unseen, so we are making it super easy for you. Buy it, like it, hooray! Buy it, and it doesn't work, no problem. We stand behind our products 110%, and we mean it. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back for an exchange or refund.

We do have a few requirements, just to be fair - We're happy to take back unworn/unwashed item(s) and they cannot be personalized. This means the tags still have to be attached, it can't have stains, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping and include a note in the package with your order number stating if you'd like a refund or an exchange. Then, we'll cover everything from there. See, shopping from the comfort of your home can be a win all the way!

We do recommend selecting an insured mail service; we are not responsible for items that we do not receive. Packages must be prepaid by you; COD deliveries will not be accepted. Please send your return/exchange package back to:

RuffleButts, Inc.
ATTN: Exchange OR Return # [your Order ID]
281 International Parkway
Flower Mound, TX 75022

Unfortunately, we cannot refund original or return shipping fees. Refunds are only issued to the credit card / PayPal account used when the order was originally placed if within 30 days.

Please note that Outlet items are final sale only with no returns or exchanges, as detailed on the product page. You can read more about our Outlet item disclaimer.


We strive to process all incoming returns / exchanges within 1-2 business days of receipt. Our customer service team will send you an email after processing, and if it's not an even monetary exchange, you'll also receive a separate email regarding funds due to / from you.

 

What payment types to you accept?

We gladly accept Visa, Master Card, Discover, American Express and PayPal. All credit card transactions are processed using a secure, offsite payment server, taking every measure to protect your privacy and security. If you have any questions about your privacy and/or security please see our privacy policy.

 

What happens if there's an error at checkout?

Please make sure the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed. If your order still runs into an error during checkout, please consider using a PayPal account to complete your transaction. Also, please note that for each denied attempt to purchase on our site, you may see a corresponding pending transaction on your online bank statement. These pending transactions, however, do not affect your account balance and will be dropped within a few business days. If you are unsure your payment went through, please contact us for billing assistance.

 

What does it mean if something is on backorder?

There are a handful of times where you'll see items on BackOrder. These are typically new styles that have not yet arrived, or temporary out of stock situations. Orders placed that include a BackOrdered item that is within 5 business days of arrival, your shipment will be held until we receive the item and your order will be shipped in full. If the BackOrdered item is expected to arrive greater than 5 business days from your order date, the BackOrdered item will ship separately as soon as we receive it, at NO additional charge to you!

 

Do you make custom color combinations to order?

While we try to make every effort possible to make our customers happy, and love all the color suggestions that you have given us over the years, we are currently unable to make custom color combinations to order. If you have a specific color that you would like to see, please post a comment on our Facebook Page, where our design team checks often to see what our customers are looking for. We cannot do this with out all of your wonderful suggestions, so just because you don't see your perfect color combination now, does not mean we are unwilling to make it eventually.

 

Discounts / Promotions / Markdown Information

We reserve the right to mark items down either temporarily or permanently. These markdowns may or may not come with qualifications/restrictions and may or may not require the use of a coupon code. Items purchased before the markdown/promotion/discount are not eligible for retroactive application of the markdown. Some markdowns require the use of a discount code and only one code may be applied to any order - please use the code that gives you the best deal! Promotions that reduce order SUBtotals under our $59.00 Free Shipping threshold may not be eligible for Free domestic shipping. Please contact our customer service team if you have any questions regarding a past or current promotion.

 

What is your Outlet Disclaimer?

We are very excited to pass along this incredible discount, but to make sure you are 100% satisfied with your purchase, we want to be sure we are very clear on our definition of OUTLET.

These items are considered damaged or defective. Reason include: broken threads, unraveling embroidery, small stains, missing stitches, tiny holes, incorrect sizing, snags, etc. The dye lot and fabric may also vary from our current productions. The garment is still super cute and wearable, but will have something that classifies it as 'damaged' at our high quality standards. These items are all FINAL SALE and available while supplies last.

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